We process and ship all orders within 3-5 business days. Orders placed on holidays will be processed and shipped within 7-10 business days. If an order is placed after 3pm PST, processing will begin on the next business day. Once an order begins processing, it cannot be changed or cancelled.
All US domestic orders are shipped via USPS (United States Postal Service). Once an order is processed, tracking information will be sent via email. At this time, we do not offer international shipping.
Incorrect Shipping Information
It is the customer’s responsibility to provide correct address information. We are not responsible for any orders delivered to the wrong address. If you think you may have provided incorrect address information, please send an email with the correct address information to firstname.lastname@example.org within 24 hours of placing your order.
If a package is returned to MiJoy Naturals due to incorrect or incomplete shipping address information, or if the customer was not available to receive their order, the customer is responsible for cost of re-delivery/shipping.
Lost or Stolen Packages
MiJoy Naturals is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. If tracking info shows that your package was delivered, and you did not receive it, we are more than happy to assist you with filing a claim with USPS.
Damaged Products or Incorrect Orders
If you receive a package with a damaged product, or if you believe your order may have been processed incorrectly, please contact MiJoy Naturals by email at email@example.com within 5 days of delivery.
Back ordered items
MiJoy Naturals strives to have all of our readily available for immediate shipment. Due to our products being made fresh in small batches, there is a possibility that products may go on back order. If a product is back ordered, the product title will display this clearly. Upon restock of all items in your order, the full order will immediately be shipped.